Terms and Conditions
When you place an order with us, you are agreeing that you understand the process of having your flowers pressed, arranged and framed by Pressed Flowers by Nell.
Please read these terms and conditions carefully. Any commission or use of services implies that you have read, understood and accepted these terms and conditions.
Pressed Flowers by Nell provides detailed instructions on how to care for your flowers prior to drop off or postage, and postage instructions via email or as outlined in the FAQ sections. Any damage caused to the flowers before postage or during is not the responsibility of Pressed Flowers by Nell. Once the flowers are received they are then the property of Pressed Flowers by Nell until returned to the customer as a finished artwork. Pressed Flowers by Nell retains the right to withhold any artwork until the balance has been paid in full.
A design consultation will be provided to decide on design, frame and a mount board or paper for the finished piece. The customer will have 7 days from this point to finalise any decisions not made in the consultation, any longer will cause a delay on the piece of 3 – 4 weeks. Once the design has been approved, Pressed Flowers by Nell will try to keep as near to the design as possible however, there may need to be adjustments made at the discretion of the artist. Nell will decide on the lay out of the flowers herself based on the design you choose.
Once the flowers are pressed, they will stay preserved and keep their shape, size and texture. The artwork will last a lifetime however, the pressed flowers will change colour over time depending on the type of flower. If they are kept in direct sunlight, they will change colour also. It is very unlikely your pressed flowers will start to go bad or mould over years but if they do Pressed flowers by Nell will not be held responsible.
Pressed Flowers by Nell requires a non refundable & non transferable deposit from the customer to confirm their booking. The flowers will not be pressed until the deposit has been received. Any damage caused to the flowers due to a delay in payment is not the responsibility of Pressed Flowers by Nell.
If the customer chooses to terminate the services of Pressed Flowers by Nell after paying a deposit & while the flowers are being pressed but before the commissioned piece is complete, Pressed flowers by Nell reserves the right to retain any non-refundable deposits paid and keep the flowers.
Should the customer cancel the commission agreement after the Artwork has been completed, Pressed Flowers by Nell reserves the right to charge the full price.
If communication breaks down on the part of the customer for a period of 30 days (that is, the customer fails to reply to a communication from Pressed Flowers by Nell) Pressed Flowers by Nell will issue a warning email. If this warning email is not replied to and communication does not resume with a following period of 30 days, Pressed flowers by Nell reserves the right to terminate the commission. In this event, all deposits paid will be retained by Pressed flowers by Nell and the flowers will remain the property of Pressed Flowers by Nell.
Refunds or returns will not be accepted on finished pieces as they are custom made. If you have an issue with your piece, please get in touch within 7 days of receiving it.
As the artwork is handmade please be mindful that it will not be ‘perfect’. The custom artwork is created using natural items therefore, small imperfections are not considered faults.